Pioneer offers you superior personal service, second to none. Our company is built upon the philosophy of building and maintaining a close personal business relationship with you. We work closely with you at all times--even long after we first provide service to you. In order to serve you to our best ability, we stay in touch with you to respond to the needs of your company as they evolve. Also, you can always reach a live person at Pioneer who is ready to take your order and respond to your needs, 24 hours a day, 7 days a week, 365 days a year.

In a word: Technology. We use the O'Neil™ RSWeb® records management system, highly regarded as the leading system by records center professionals around the world. The RSWeb® system is a combination of software and hardware that enable Pioneer to track your records every step of the way, starting at the time a records box or computer data container is first picked up from your company. Bar code labels are affixed to your items, and then scanned by our delivery personnel to verify your work order and ensure 100% accuracy every time. Once your items are scanned, you are handed a receipt listing each barcode number, date, time, person accepting the order, and delivery personnel's name. This information also goes directly into our records management database for quick search, management and retrieval.

Yes. Here's how...

The facilities storing your important documents and computer tapes are protected by 24-hour security systems--motion detectors, alarms, and restricted entry.

Every item at Pioneer is barcoded. These barcodes are assigned specifically to an account. This also helps ensure the anonymity of your documents. Each location throughout our facility is also barcoded. This ensures that we know the exact location of each and every box, file, and computer tape at all times. Every time something is moved, it is scanned into a new location. We track everything from the time it gets picked up, unloaded, put on a shelf or in a slot, pulled down, and delivered. Through the power of this barcode system, we can give you the time, day, and person involved in every movement of your items.

Pioneer uses a very powerful tracking software package from O'Neil Software. O'Neil Software specializes in records management software, and is used throughout the world by several hundred records management companies. Portable Data Terminals (PDTs) are used to scan all information. These PDTs are downloaded into our database, to ensure that the database is as current as possible.

Standard service is within 6 hours. Priority service is also available, which will get you your order on an ASAP delivery within 2 hours.

Yes. Website access is available via RS-Web®. This will allow you to view, edit, and request any materials you may need. If you are interested in web site access please contact your customer service representative.

Files are typically stored for mere pennies per day. For price quote please contact us via our Contact Us page, or by phone at 713-464-5024 fax 713-464-5034.

Before any material is removed from your site, a records management expert will meet with you to develop a strategy that meets your particular needs. At this meeting you will be given Transmittal Forms. All of the information from these forms will be entered into the Pioneer database. Once the information is entered, you will receive a customized listing of your material. All of this information is viewable through RS-Web®, which can be accessed through this website.

We highly recommend that you use double-walled letter/legal 1.2 cubic feet boxes with lids. Always use boxes that are made for file storage (not moving boxes, copy paper boxes, etc.). The cost per box through Pioneer is usually less than you can find in stores. Place an order through our website on the Contact Us page or use RS-Web®.

The indexing of the files is the most important step in starting a successful relationship, so we want to make sure we have all the needed information. The best way to organize your index is to think of how you would request a file once it is in storage. Whatever information you use to identify a file, is the information you should use to index it. If you need help, you can meet with one of our records management experts. To set up an appointment simply contact us.

No, if you already have a complete listing of your files and boxes you can just add the Pioneer barcode number onto the listing, then email it straight to your customer service representative. Our software can import information from most other programs directly into our software system.

To place an order, either use RS-Web®, phone, fax or email us. Be sure to always include your name, company name, and phone number on all requests.

To place an order, either use RS-Web®, phone, fax or email us. Be sure to always include your name, company name, and phone number on all requests.

Either use RS-Web® or call, fax, or email us. Be sure to always include your name, company name, and phone number on all requests.

Pioneer is at your service 24x7x365, which means you'll always have access to your records. After normal business hours simply call the main number. A person with our answering service will answer your call--never a recording. Be sure to leave your name and direct telephone number with the person who answers your call so that our On-Call Personnel can get back to you right away.

No. Tell us what file you need and we will pull it out of the box, barcode it, and deliver it to you. Every file that is removed from a box is barcode so that we can track its movement. This ensures that the file will never be misplaced.

No, Pioneer provides interfiling services. Just provide us with the correct file and box information and we will place the paperwork into the file for you. Always make sure that the company name appears on the paperwork, in case we have any questions.

Yes. Simply let us know what boxes you need, and when you would like to view the boxes at our facility. There will be a room reserved for your company. We request 24-hour notice to reserve a room. You can bring as many people in as you would like. A copier, fax, phone and computer is available to you.

No, nothing will ever be destroyed unless there is express written consent on your company letterhead by an authorized person from your company.

Yes. Pioneer can provide you with special boxes that are made to hold blue prints.

Yes, Pioneer has a climate-controlled computer media vault for storage of your electronic media, such as disaster recovery back-up tapes.

Yes. Pioneer's Asset Management/Warehousing division can assist you.